Customer Service and Retail internships in New Zealand

Internship in New Zealand
October 21, 2017
Category

Description

Company Description

Internship code: NZ 1783
Location: Bay of Island
Number of Employees: 80-110
Industry: Tourism
Position: Tourism

Company Profile
We have been transporting kiwis and international visitors around New Zealand for more than 30 years. Today we operate New Zealand’s largest coach transportation network under the country’s premier coach networks.
Together the combined networks connect to more than 600 destinations nationwide, with over 150 services every day.
Our company offers quality point to point bus transport on modern coaches at economic fares nationwide.

Intern Duties

RESPONSIBILITIES – RETAIL
Retail Area: Ensure that the retail area is clean and tidy, that brochure racks are maintained and that you are well presented.
Sales: Proactively approach and engage with customers, up-sell and provide exceptional customer service. Understand that this is where our customer’s experience begins.
Dispatch: Assist with the dispatch of coaches and vessels.

RESPONSIBILITIES – CREW
Customer Service: Ensure that passengers are provided with a warm welcome, that their concerns are addressed and that they are as comfortable as possible.
Safety: Participate in the safety briefing, be aware of the procedures should there be an issue on board and show leadership should a situation occur.
Food and Beverage: Assist with the sale of food and beverage on the vessel.

SPECIAL PROJECTS
Customer Feedback Surveys: Conduct customer surveys; collate the data and present report to management.
Event Coordination: Assist the Sales Department with the arrangements for the agent and staff Christmas Functions.
Our company has made a serious commitment to sustainable and responsible tourism. We are working to set up a framework within the business to promote and encourage these concepts within our business. There may be project work required in this area.

TO APPLY

Are you interested in this internship or one of our many others? Visit our application page to test your eligibility and receive a free quote.

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2017-10-24T15:42:16+00:00